Frequently Asked Questions

Anyone can purchase the bus tickets.

You can purchase at our centralize Counters 1 - 14, or Self Service Kiosk 1 - 20 at Ground Floor of Larkin Sentral.

You can purchase at :-

www.redbus.my
www.busonlineticket.com
www.easybook.com
www.catchthatbus.com

Passengers with online tickets are advised to arrive at least 1 hour early to get Boarding Pass at Counter 8 – 14.

Passengers are required to show their Malaysian MyKad or Passport to purchase bus tickets.

Counters 1 - 14, open from 6.00am until 1.00am every day. Self Service Kiosk 1 – 20, open 24hours every day.

• Call Larkin Sentral Helpline at: +6012-2428276 during these hours:
  Sunday to Friday: 8.00am to 5.00pm
  (Closed on Saturday and all national public holidays)
• Approach any Approach any Enegtic Point Sdn Bhd personnel at larkin Sentral

Only Malaysian nationals with Malaysian MyKad are allowed to redeem special fares for Senior Citizen and Disabled Persons (OKU).

Permanent Residents in Malaysia are not eligible for Senior Citizen and Disabled Persons (OKU) rates. Please note that not all the bus operators offer Senior Citizen or Disabled (OKU) rates.

Children fares are only available on select bus operators. Please note that children fares and age requirements vary from one bus operator to another. Not all bus operators offer Children fare.

Full Name of passenger, Contact number of passenger, MyKad or Passport number of passenger

Passengers are allowed to purchase any available bus tickets 5 minutes before departure time at Larkin Sentral Counter or Self Service Kiosk. Please proceed to the Departure Hall immediately after purchasing your ticket.

Passengers are allowed to purchase bus tickets at least 1-3 months before departure date for selected bus operators and trips. .

YES. However, NOT ALL bus operators under Larkin Sentral provide additional trips and they need to get temporary permit from Agensi Pengangkutan Awam Darat (APAD).

NO. Most bus operators under Larkin Sentral do not offer separate seats for Senior Citizens or Disabled (OKU) passengers. However, select bus operators do provide reduced price rate for Malaysian Nationals with Malaysian ID for Senior Citizens or Disabled (OKU) passengers.

NO. All bus tickets are non-refundable, unalterable, and non-exchangeable.

NO. All bus tickets are non-refundable, unalterable, and non-exchangeable.

NO. Damaged or Loss of tickets will not be entertained.

NO. Please check your information at the screen before confirming the purchase. Please check your ticket and balance before leaving the counter.

Usually bus will delayed due to traffic congestion and sometime due to bus breakdown which the bus operators need to arrange for other bus.

Passengers are advised to arrive at least 45 minutes early to avoid complications during transit. Passengers are advised to go to the departure hall at least 30 minutes before printed departure time.  Busses depart on the assigned departure time and will not wait for additional minutes for late passengers.

Dangerous and illegal goods are prohibited on the bus. Additional luggage or oversized goods must follow bus operators’ transportation requirements. Pets are not allowed onboard the bus.